WARRANTY INFORMATION: All waterproof cameras sold from our store come with the manufactures warranty which is at least 1 year from purchase. Therefore the manufacture warrantees on all products from our online products will be honored.
All other product & apparel warranties from our store can be found on the product details page if given. |
Our Surf Camera Product
The following is if you are having trouble with your Surf Camera case. Please take time to read the warranty information below to determine if your problem is covered by the Surf Camera warranty. We are dedicated to providing you excellent service. |
| If you have a warranty issue or question, please read below and then email us at support@surfcamera.com so that we can help you in the most efficient manner. |
| Warranty. Surf Camera case product is guaranteed against manufacturing defects for one (1) year from the original date of purchase. Surf Camera’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Surf Camera’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product is without warranty, condition or other liability even thought the defect or loss is caused by negligence or other fault. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. Surf Camera assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Surf Camera, be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Please review your instructions carefully and take proper care. Returns or replacements of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees. |
| Warranty Returns |
| Surf Camera will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty above. Customer is responsible for paying shipping costs associated with warranty returns. In the event that we can handle your warranty issue via email or phone and determine that we can mail you a replacement part sight unseen, you may not be required to mail anything back to us. Our goal is to provide the best possible service to you, our customer. |
| Returns that don't qualify for warranty coverage will be returned to consumer at consumer's expense plus a $5.00 processing fee, so it is important that you please communicate with us before sending in your return. |
| All warranty return requests or questions should be first emailed to support@surfcamera.com -- we make every effort to help you within 48 hours. |
| If your return qualifies for warranty coverage you must include your original receipt and a clearly written explanation of the problem. All product parts must be included with your return. Mail your original receipt and all product parts to: |
Surf Camera Warranty Returns
811 Niantic Ct.
San Diego, CA 92109
Please allow 2 weeks for warranty processing.
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Unused Returns
Send us your unused Surf Camera product within 30 days of purchase (receipt required) for a full refund. Email us at returns@surfcamera.com and we'll email you back with paid postage to place on your return package.
Used returns will not be processed and will be returned to customer at customer's expense plus a $5.00 processing fee.
If your packaging is unused and is in its original condition, you can return it with your original receipt to the address below.
Send your unused return along with your original receipt to:
Surf Camera Unused Returns
811 Niantic Ct.
San Diego, CA 92109
Thanks very much for your Surf Camera purchase. We will do everything we can to support you with the best possible service! We respect the support you have given us. |
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