Warranty-returns-policy

WARRANTY INFORMATION :All waterproof cameras sold from our store come with the manufactures warranty which is at least 1 year from purchase. Therefore the manufacture warrantees on all products from our online products will be honored.
All other product & apparel warranties from our store can be found on the product details page if given.

Our Surf Camera Product

The following is if you are having trouble with your Surf Camera case. Please take time to read the warranty information below to determine if your problem is covered by the Surf Camera warranty. We are dedicated to providing you excellent service.

If you have a warranty issue or question, please read below and then email us at support@surfcamera.com so that we can help you in the most efficient manner.
Warranty.The Surf Camera case product is guaranteed against manufacturing defects for one (1) year from the original date of purchase. Surf Camera’s sole discretion in the event of such defects during this period is to replace the defective part or the entire product with a comparable part or product. Damage resulting from use, accident, neglect or normal wear and tear is not covered by this or any warranty. Surf Camera assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Surf Camera, be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts. Please review your instructions carefully and take proper care. Returns or replacements after 60 days of parts and/or products may be subject to shipping, handling, replacement and/or restocking fees.
Warranty Returns
Surf Camera will replace your product or part free of charge if your product or part has a manufacturing defect that is covered by the warranty above. Customer is responsible for paying shipping costs associated with warranty returns after 60 days of purchase. In the event that we can handle your warranty issue via email or phone and determine that we can mail you a replacement part sight unseen, you may not be required to mail anything back to us. Our goal is to provide the best possible service to you, our customer.
Returns after 60 days that don't qualify for warranty coverage will not be honored and either be destroyed or returned at customers discretion with a $5.00 shipping fee.
All warranty return requests or questions should be first emailed to support@surfcamera.com -- we make every effort to help you within 48 hours.
If your return qualifies for warranty coverage you must include your original receipt and a clearly written explanation of the problem. All product parts must be included with your return. Mail your original receipt and all product parts to:
Surf Camera Warranty Returns
811 Niantic Ct.
San Diego, CA 92109

Please allow 2 weeks for warranty processing.

Free Refund Returns
Send us your Surf Camera product within 60 days of purchase (receipt required) for a full refund if you are not satified with it. Email us at returns@surfcamera.com and we'll email you back with paid postage to place on your return package.

Used returns after 60 days will not be honored and either be destroyed or returned at customers discretion with a $5.00 shipping fee.

Your packaging must have its original receipt for a full refund. You can return it with your original receipt to the address below.

Send your return along with your original receipt to:

Surf Camera Returns
811 Niantic Ct.
San Diego, CA 92109


Thanks very much for your Surf Camera purchase. We will do everything we can to support you with the best possible service! We respect the support you have given us.

Copyright © 2014 SurferShot
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